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- Shipping
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- Wallpaper Application
Shipping
You will receive an email and SMS on order confirmation. Please contact our helpdesk (mail customercare@asianpaints.com OR call us at 1800-209-5678) if you are unsure at any point.
We ship all the orders within 2-3 days. You will receive an SMS confirmation as soon as your order is shipped.
Delivery timelines may vary depending on your location. However, in usual scenarios, your order will get delivered within 8-10 working days of order placement.
We offer free delivery on all order values of Nilaya Wallpapers. So, feel free to order whatever you like & no extra charges would be levied for delivery.
As soon as the order is shipped, we send you an email & SMS with tracking no. & tracking link.
If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our helpdesk immediately. Drop us an email at customercare@asianpaints.com OR call us at 1800-209-5678.
Cancellation and Returns
An order can be cancelled any time before the material is dispatched. Just drop us an email at customercare@asianpaints.com OR call us at 1800-209-5678 to cancel the order. Do not forget to mention your order number and the reason of cancellation in the mail. This will allow us to identify your order quickly & your feedback will help us serve you better in future. Please note that cancellations will not be possible if the material is already dispatched.
No, unfortunately orders that have been shipped cannot be cancelled.
In case of cancellations, amount will be refunded to the original source within 5-7 working days.
We only offer replacement of orders. Returns are not accepted. Just drop us an email at customercare@asianpaints.com OR call us at 1800-209-5678 to initiate a replacement for the order. Do not forget to mention your order number & the reason of replacement in the mail.
Once your product is picked up, we initiate a replacement post quality checks. It will take another 8-10 working days to be delivered from the date of dispatch.
We only allow replacement of the same product currently.
If you need any assistance at any point, you can write to us at customercare@asianpaints.com OR call us at 1800-209-5678.
If there is a problem with your wallpaper, please contact our customer support team. Please share the concern within 2 days of delivery.
If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our helpdesk immediately. Drop us an email at customercare@asianpaints.com OR call us at 1800-209-5678.
Wallpaper Application
To understand the application process in detail, kindly visit https://www.asianpaints.com/content/dam/asian_paints/wall-coverings/others/wallpaper-application-instructions.pdf
At any time if you have any queries or concerns, you can reach out to our helpdesk (mail customercare@asianpaints.com OR call us at 1800-209-5678)
Yes. A wall needs to be prepared before wallpaper application to ensure superior long lasting finish. You might need a primer, putty & Nilaya adhesive for this process.
To understand the application process in detail, kindly visit https://www.asianpaints.com/content/dam/asian_paints/wall-coverings/others/wallpaper-application-instructions.pdf
Wallpaper application time is subject to the condition & size of the wall. However, usually it is completed within 3 to 4 hours for 100sqft. You can talk to the applicator to get a better understanding of the process & application time for your wall.
Asian Paints provides a 3 years sliding warranty on all Nilaya products, subject to a product related complaint. Need to purchase minimum 1ltr of glue and 2 Nilaya rolls to register the warranty. However, we do not offer any warranty on the application.
For any grievance, you can reach out to our helpdesk (mail customercare@asianpaints.com OR call us at 1800-209-5678)
We ensure quick resolution for all your queries.
