Customer Policy


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  • Shipping
  • Cancellation and Returns
  • Loyalty Rewards



Is my order confirmed?

You will receive an email and SMS on order confirmation. Please contact our helpdesk (mail OR call us at 1800-209-5678) if you are unsure at any point.

When will my order be shipped?

We ship all the orders within 2-3 days. You will receive an SMS confirmation as soon as your order is shipped.

When will my order get delivered?

Delivery timelines may vary depending on your location. However, we usually take 3-5 days after dispatch to deliver your order. 

How much do you charge for delivery?

We offer free delivery on all order values. So feel free to order whatever you like & no extra charges would be levied for delivery.

How can I track my order?

As soon as the order is shipped, we send you an email & SMS with tracking no. & tracking link.  

You can also track your order by clicking on the Track Order option in my profile page.

If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our helpdesk immediately. Drop us an email at OR call us at 1800-209-5678.

Cancellation and Returns

Cancellation and Returns

How do I cancel an order?

Once you complete your payment, order is successfully placed in our system. 

However, for your convenience, we offer no-questions asked & hassle-free cancellation policy for all orders.  

An order can be cancelled any time before it is delivered to your doorstep. 

Just drop us an email at OR call us at 1800-209-5678 to cancel the order.  

Do not forget to mention your order number & the reason of cancellation in the mail. 


PLEASE NOTE : Visualization Sheet / Swatch orders once placed cannot be cancelled

This will allow us to identify your order quickly & your feedback will help us serve you better in future.

What if items have been shipped out? Can I still cancel?

Yes, you have the full freedom to cancel your order till the day it is delivered to your doorstep. All you have to do is write to us at OR call us at 1800-209-5678 to cancel the order.

Once I cancel my order, when will I receive my refund?

In case of cancellations, amount will be refunded to the original source within 3-5 working days.

What is your return policy?

If for any reason you are not satisfied, you can easily return your items within 15  days from the date of delivery of the order.

Just drop us a mail at OR call us at 1800-209-5678 to return the order. 

Do not forget to mention your order number & the reason of return in mail. 

However, please make sure that original packaging is intact & the product is handed over to the courier with original packaging in which it was received 

Till when can I return an order?

You can easily return your items within 15 days from the date of delivery. 

Do you arrange for reverse pickups?

Yes. Reverse pickup will be arranged by us, free of charge. 

You will receive a mail confirming that reverse pickup has been initiated. 

I have received a damaged product, what should I do?

We inspect all items before dispatching, to meet our highest quality standards. 

However, for some reason if the material is delivered damaged, you can write to us at OR call us on 1800-209-5678

We will ensure that the damaged material is picked up & replaced on priority.

Please ensure to raise this request within 15 days of order delivery

My damaged product has been picked up. When will I receive a replacement?

Once your product is picked up, we initiate a replacement for you right away. It will take another 5-7 days to be delivered from the date of dispatch. 

Can I choose a different item in exchange?

We only allow replacement of the same product currently. 

However, if you intend to replace the delivered item with another design, please initiate return of the delivered order & place another order for desired product.

Can I return these items in nearby Asian Paints store instead?

No, any item purchased from our website cannot be returned in any local store. 

To return any item bought online, please write to us at OR call us at 1800-209-5678.

I need help. Where do I need to contact?

If you need any assistance at any point, you can write to us at OR call us at 1800-209-5678.

I got an Order Delivered notification but my order is not yet delivered. What do i do?

in such case, please reach out to us within 15 days of receiving this notification.

You can write to us at OR call us at 1800-209-5678.


I have a concern regarding my delivered order. Till when can i raise a complaint.

Any Issues/Complaints/Concerned about delivered orders need to be communicated to Asian Paints within 15 days of order delivery. 

You can write to us at OR call us at 1800-209-5678.

Loyalty Rewards

Loyalty Rewards

Does Asian Paints offer a loyalty benefit?

Yes, we do!

Our loyalty program is called Happy With AP Club & we offer exclusive discounts & promotions to our members.  

How do I become a part of this club?

Just buy any of our products and post the image of the product in use on any Social media with the hashtag #HappywithAPClub . You can also email us the image of this product. 

THAT’S ALL! Now you will be a part of our club & receive a one-time 20% OFF discount on your next purchase. For further details, please visit:

However, please note: this discount will not be applicable on any Nilaya product!

Will this 20% discount work in my local Asian Paints store?

No. Any discount provided will be applicable only for online purchases made from

Will I be charged to be a part of your loyalty program?

No. Our loyalty program is completely free of cost. All you need to do is send us an image of any Asian Paints product in use.