faqs

what is Handpicked Designer Walls offering?

Handpicked Designer Walls is a unique service where you can quickly transform your walls by choosing from the Small (<75 SFT), Medium (75-100 SFT), Large (100-125 SFT) and Extra Large (125-150 SFT) range of Exclusive Asian Paints gallery of Designer Walls.

You can choose to buy either one or more walls for your home.

You can also choose to Gift a Designer wall to someone close to you.

Once you make the purchase, Asian Paints Team would visit the address given by you. We would first evaluate your walls, take exact measurement and then consult you on different shade possibilities of the design you had purchased from our website.

Therefore, in the pin code and address section, please give the address of the Site where the Design needs to be applied.

how do I know that my order has been confirmed?

You will receive an SMS and an email from Asian Paints with order booking details including appointment date & time when our authorized experts will visit your home.

One day prior to the appointment date, you will receive a call from our Associate to confirm the appointment.

Our Associate will visit your site at the time specified by you and do a proper evaluation of your walls, take exact measurement and then consult you on different shade possibilities of the design you had purchased from us. Once we complete our consultation with you, we will ask for your confirmation. 

The Associate will take the confirmation from you for the Start Date of the Painting Job – Refund/ Cancellation can be done only by the RA from the Seller Portal if you do not want to go ahead with the order.

Once you confirm and give us a go ahead on the agreed terms with our visiting Associate, we will confirm the order and start the painting job.

when will the selected Wall Finish get completed?

At Asian Paints, we are committed to On-Time Completion. The execution time varies from different products depending on the drying time, design complexity and Start Date. Our Home Solutions representatives will visit the site along with the authorized Contractor. Before starting the painting work, he will prepare a work schedule, which will provide information with respect to dates as to when a particular wall will be taken for painting, and the date when painting would be completed. The work schedule will be pasted at the site, and progress of work can be tracked real time. Your Relationship Associate will commit a completion date to you based on this schedule.

In case of no waterproofing issue or any other issue with the wall preparation, the work will be completed within 2 days of the work start date.

do I need to pay anything extra?

On our 1st visit, our associate will take the measurement of your wall along with you. If the actual measurement of your wall is not more than +10 SFT of the Wall size purchased, you NEED NOT pay anything extra. If the actual wall size is more than 10 SFT of the purchased wall size, you would have to pay a certain per SFT rate for the extra area. Our visiting Associate will be able to guide you on this.

what are the benefits?

You will be visited by our Authorised Representative, who will guide you on product and shade selection.  He will suggest products that will match your finish as well as other requirements. Our Authorised Service Provider, home delivers the material. The Complete Painting system, including Wall Putty, Primer, and Paint, will be provided by us.

All in all it is a no hassle, easy painting solution offered by India's largest paint company. We ensure project execution happens on time. We value your time literally, Therefore, we are committed to our superfast painting timelines and will also give you your Money Back* in case of any delay. Also, a 3-year warranty is also offered for the painting and the application procedure applied.

In addition to post-painting any dissatisfaction is also taken care of through our Helpline number 1800-209-5678. We also offer you the facility to have a dedicated Relationship Associate who will regularly visit your premises to ensure that a job is completed within or before the given time.

Please refer here for terms and conditions applicable for Money Back guarantee.

what does the associate do?

During the visit, the Associate shall inspect the site to be painted and guide you on product selection suitable for the site. After which, a detailed measurement of the site for paintable area shall be done. You will be informed on the painting system that would be most appropriate as per the surface condition. On agreeing to our terms and conditions, you need to place an order for a painting contract with our Asian Paints Home Solutions.

On our 1st visit, our associate will take the measurement of your wall along with you. If the actual measurement of your wall is +10sft of the Wall size purchased, you NEED NOT pay anything extra. If the actual wall size varies more than +10 sft, you would have to pay then a certain per SFT rate for the extra area. Our visiting Associate will be able to guide you on this.

who would supervise my painting job?

Our Technical department trains Relationship Associates via the Home Solution Cell. They are well versed at monitoring painting jobs. The entire painting job is under the supervision of a contractor recommended by us, along with the supervision of the Relationship Associate too. If you wish to seek any clarification during painting, the RA would be responsible to answer your queries.

what is the break-up of labour and material?

We take up jobs on a per square foot basis, inclusive of labour and material. Hence, Handpicked Designer Walls Prices are inclusive of materials as well as labour.

which cities is this service available in?

This service is available in Delhi, Kolkata, Mumbai, and Bengaluru.

how does the payment policy work?

We have an advance payment policy. Since you have already made a purchase on our website, you have already paid us in advance. For any further payments as mentioned above, we would be collecting a cheque/DD/Online Payment in advance for any extra area to be taken up.

does Asian Paints also assist for shifting of furniture and covering before painting starts?

We cover the floor, furniture, doors, windows, cupboards, etc. with plastic sheets, before we start painting to prevent any damage during the painting process. Our team will also help you shift the furniture.

what will happen if a contractor and applicator does not do his job well?

We have trained Relationship Associates who are individually responsible for the quality of the job executed. He will monitor progress at the site, and take corrective action to ensure that the application procedures match our standards. Should you wish to communicate any complaint or displeasure, we have a customer care helpline. Please contact us and we shall immediately act on the issue, 1800-209-5678, anytime between 08:00 am to 08:00 pm Monday to Sunday or mail us at aphs@asianpaints.com.

how much time will it take for the entire painting procedure?

Our Home Solutions representatives will visit the site along with the authorized Contractor. Before starting the painting work, he will prepare a work schedule, which will provide information with respect to dates as to when a particular wall will be taken for painting, and the date when painting would be completed. The work schedule will be pasted at the site, and progress of work can be tracked real time. Your Relationship Associate will commit a completion date to you based on this schedule.

would Asian Paints assist in colour selection for other walls?

Our Home Solutions service is where we undertake a complete painting contract. Our Associate will assist you in product selection, and will help you choose the right paint for your walls. You can also choose to visualize shortlisted colours. These services are available to you at a nominal charge.

*Consultancy at home service is available in select cities.

who will paint my house?

We have a panel of contractors, and painters who are trained by us with respect to our product range. Our painters are trained to ensure that the correct application procedures are followed. They are also trained in textured and specialty paint finishes.

after the painting work is over, would Asian Paints be cleaning up the home?

Yes, we will do the post painting clean-up for your home and will leave your home clean and beautifully painted.

what are the tools used during painting and how will they benefit me?

Our Relationship Associates will be using tools for superior finish such as mechanized painting tools, scientific site evaluation through moisture-meters, accurate measurement through laser based digital distance-meters, covering and masking of furniture through masking films, express and superior sanding through electric sanders, dust extraction through vacuum cleaners, faster and superior painting through Telescopic roller. The RA will share the details, when he visits the site.

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